People love streaming services such as Netflix and Twitch. Their internet service providers? Not so much.。
That's the conclusion reached by the latest American Customer Satisfaction Index (ACSI) report, which used data from around 250,000 customer interviews. 。
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This year, satisfaction with internet service providers reached an all-time low. 。
Spectrum -- formerly known as Time Warner Cable -- received a score of 60 out of 100, an 8 percent drop from last year. Comcast's Xfinity received the same score. The most popular service was Verizon's Fios, which dropped from 71 to 70 over the last year. 。Mashable Light SpeedWant more out-of-this world tech, space and science stories?Mashable Light SpeedWant more out-of-this world tech, space and science stories?Sign up for Mashable's weekly Light Speed newsletter. 。By signing up you agree to our Terms of Use and Privacy Policy.
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Everyone hates their ISP.Credit: ACSI 。
Why do people hate their ISPs?
They rated very poorly in "call center satisfaction," aka the living hell that is dealing with cable and internet service providers over the phone. The companies also received low marks for "overall data transfer speed" and "variety of internet plans available." Thanks to an endless string of mergers, consumers don't have a lot of choices when it comes to ISPs, and they're obviously not happy about it. 。
People are much more satisfied with streaming services, which were rated for the first time by ACSI. Netflix, Sony PlayStation Vue, and Twitch all received scores of 78.。
People looove to stream.Credit: ACSI 。
Customers loved their easy-to-understand bills and "overall performance and reliability." One area that could use improvement: "availability of new movie titles." Basically, we'd like more content, please. 。
Overall, streaming services had an average rating of 75, much higher than internet service providers, which averaged 62. 。
Overall, streaming services had an average rating of 75, much higher than internet service providers, which averaged 62. 。Featured Video For You 。TopicsNetflixVerizonTwitch 。
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They rated very poorly in "call center satisfaction," aka the living hell that is dealing with cable and internet service providers over the phone. The companies also received low marks for "overall data transfer speed" and "variety of internet plans available." Thanks to an endless string of mergers, consumers don't have a lot of choices when it comes to ISPs, and they're obviously not happy about it. 。
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